Privacy Policy

This privacy policy explains how Akshar Bhasha Kendra collects, uses, and protects the information you provide when you use our online platform and services. We are committed to ensuring that your privacy is protected and that your data is handled responsibly and in accordance with applicable data protection laws.

Information We Collect

We may collect various types of information when you interact with our site or services. This includes information you directly provide to us, such as:

  • Personal details like your name, email address, phone number, and postal address when you register for an account, enroll in a course, or contact us.
  • Payment information, including billing address and payment card details, when you make a purchase.
  • Information related to your educational background, language learning goals, and progress within our courses.
  • Content you submit when using interactive features of our site, participating in forums, or communicating with instructors or other users.

We also automatically collect certain information when you visit our site, including:

  • Technical information such as your IP address, browser type and version, operating system, and device type.
  • Usage data about your activities on our site, such as the pages you view, the features you use, the time and duration of your visits, and your navigation paths.
  • Information collected through cookies and similar tracking technologies (see the section on Cookies).

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and deliver the services you request, such as processing your enrollment in courses, managing your account, and providing access to online learning materials.
  • To process transactions and send you related information, including confirmations and invoices.
  • To communicate with you about your account, services, updates, and respond to your inquiries.
  • To improve and personalize your experience on our site and within our services.
  • To develop new products, services, features, and functionalities.
  • To understand how users access and use our services, both on an aggregated and individualized basis, in order to improve our service, respond to user desires and preferences, and for other research and analytical purposes.
  • For marketing and promotional purposes, such as sending you information about our services or promotions, provided you have given us your consent where required by law.
  • To comply with legal obligations, resolve disputes, and enforce our agreements.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Performance of a contract: We process information necessary to fulfill the services you have requested or entered into a contract with us for.
  • Consent: We may rely on your consent to use your personal information for specific purposes, such as sending marketing communications. You have the right to withdraw your consent at any time.
  • Legitimate interests: We may process your information based on our legitimate business interests, provided these interests do not override your fundamental rights and freedoms. This may include improving our services, preventing fraud, or for administrative purposes.
  • Legal obligation: We may process your information to comply with legal or regulatory requirements.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with third parties in the following circumstances:

  • With service providers and business partners who perform services on our behalf, such as payment processing, data storage, hosting, analytics, and marketing services. These third parties are authorized to use your personal information only as necessary to provide these services to us.
  • With instructors or educators involved in the courses or services you access.
  • In response to legal process, such as subpoenas, court orders, or government requests, or to establish or exercise our legal rights or defend against legal claims.
  • When we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our terms of service, or as evidence in litigation in which we are involved.
  • In connection with the sale, merger, or transfer of all or a portion of our business or assets (we will notify you via email and/or a prominent notice on our site of any such change in ownership or control of your personal information).
  • With your consent or at your direction.

Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it in accordance with applicable law.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These may include the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request erasure of your personal information (the "right to be forgotten").
  • Object to the processing of your personal information.
  • Request restriction of processing of your personal information.
  • Request data portability, allowing you to receive your information in a structured, commonly used and machine-readable format and to transmit it to another controller.
  • Withdraw your consent at any time where processing is based on consent.
  • Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your information (or to exercise any of your other rights).

Cookies

Our site uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our site, and the changes will be effective upon posting. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, you can contact us at:

Akshar Bhasha Kendra
405 Vishal Towers,
100 Feet Road, 4th Floor,
Bangalore, Karnataka, 560034,
India

Phone: +91 80 4123 5678

Email: ">info@